Refund policy
Refund Policy
We hope you love your order. If something isn’t quite right, here’s how we handle returns and replacements.
Custom Items
All custom pieces are made specifically for you and are final sale once production has begun. A digital mockup is provided for approval prior to production to ensure accuracy.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at byevdesigns@gmail.com with your name and order number. We’ll be happy to assist with a replacement or issue store credit if a replacement is unavailable.
Non-Custom Items
For ready-to-ship items, return requests must be made within 14 business days of delivery.
Items must be unused and returned in their original condition. Once received, store credit will be issued for the item cost excluding shipping fees.
Shipping & Address Accuracy
Please double-check your shipping information before placing your order. Orders cannot be modified or canceled once submitted.
If an order is returned to us due to an incorrect or incomplete address provided at checkout, the customer will be responsible for the cost of reshipping.
Delivery Issues
Once your order has shipped, it is in the care of USPS or UPS. While we are not responsible for lost, stolen, or delayed packages, your tracking information can be used to contact the carrier directly for assistance.
Questions
If you have any questions regarding your order, feel free to reach out to us at byevdesigns@gmail.com and we’ll be happy to help.